14101 – Receptionists

Broad Occupation Category

1 – Business, finance and administration occupations


4 – Occupations usually require a secondary school diploma; or several weeks of on-the-job training

Major Group

14 – Administrative and financial support and supply chain logistics occupations

Sub-major group

141 – Office, court, and data support occupations

Minor group

1410 – Office support and court services occupations

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices throughout the public and private sectors. Telephone operators are included in this group.

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Example Titles

  • Answering service operator

  • Appointment clerk

  • Business receptionist

  • Dental receptionist

  • Hospital admitting clerk

  • Medical receptionist

  • Office reception clerk

  • Receptionist

  • Switchboard operator

  • Telephone operator

  • Telephone service assistant

  • Telereceptionist

  • Toll operator

Main Duties

This group performs some or all of the following duties:


  • Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists

  • Schedule appointments, using manual or computerized systems

  • Record bookings, handle credit card checks, receive payment, issue receipts.

Hospital admitting clerks

  • Interview patients to obtain and process information required to provide hospital and medical services

  • Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.

Switchboard and answering service operators

  • Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties

  • Answer telephones and record and relay messages.

Telephone operators

  • Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

Employment Requirements

  • Completion of secondary school is usually required.

  • On-the-job training may be provided.