12010 – Supervisors, general office and administrative support workers

Broad Occupation Category

1 – Business, finance and administration occupations


1 – Occupations usually require a university degree

Major Group

11 – Professional occupations in finance and business

Sub-major group

112 – Professional occupations in business

Minor group

1120 – Human resources and business service professionals

Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). They are employed throughout the public and private sectors.

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Example Titles

  • Clerical supervisor

  • Data entry supervisor

  • Filing clerks supervisor

  • Hospital admitting clerks supervisor

  • Personnel clerks supervisor

  • Records office supervisor

  • Registry supervisor

  • Switchboard operators supervisor

Main Duties

This group performs some or all of the following duties:

  • Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills

  • Establish work schedules and procedures and coordinate activities with other work units or departments

  • Resolve work-related problems and prepare and submit progress and other reports

  • Train workers in job duties, safety procedures and company policies

  • Requisition supplies and materials

  • Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work

  • May perform the same duties as workers supervised.

Employment Requirements

  • Completion of secondary school is required.

  • Completion of college courses related to area supervised is usually required.

  • Experience in the occupation supervised is usually required.