60031 – Accommodation service managers

Broad Occupation Category

6 – Sales and service occupations

TEER

0 – Management occupations

Major Group

60 – Middle management occupations in retail and wholesale trade and customer services

Broad Occupation Category

600 – Middle management occupations in retail and wholesale trade and customer services

Broad Occupation Category

6003 – Managers in food service and accommodation

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

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Example Titles

  • Bed and breakfast operator

  • Front desk manager - accommodation services

  • Guest-house operator

  • Hotel assistant manager

  • Hotel director

  • Hotel manager

  • Motel manager

  • Reservations manager

  • Seasonal resort manager

  • Ski resort manager

  • Tourist home operator

Main Duties

This group performs some or all of the following duties:

  • Develop, implement and evaluate policies and procedures for the operation of the department or establishment

  • Prepare budgets and monitor revenues and expenses

  • Participate in the development of pricing and promotional strategies

  • Negotiate with suppliers for the provision of materials and supplies

  • Recruit and supervise staff, oversee training and set work schedules

  • Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions

  • Resolve customer complaints.

Employment Requirements

  • Several years of experience within the accommodation industry are usually required and may substitute for formal educational requirements.

  • A university degree or college diploma in hotel management or other related discipline is usually required for managers employed by hotel chains or large accommodation establishments.