12012 – Supervisors, library, correspondence and related information workers

Broad Occupation Category

1 –Business, finance and administration occupations


2 – Occupations usually require a college diploma or apprenticeship training of two or more years; or supervisory occupations

Major Group

12 – Administrative and financial supervisors and specialized administrative occupations

Sub-major group

120 – Administrative and financial supervisors

Minor group

1201 – Administrative and financial supervisors

Supervisors of library, correspondence and related information workers supervise and coordinate the activities of workers in the following unit groups: Survey interviewers and statistical clerks (14110), Library assistants and clerks (14300), and Correspondence, publication and regulatory clerks (14301). They are employed throughout the public and private sectors.

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Example Titles

  • Advertising clerks supervisor

  • Correspondence clerks supervisor

  • Library clerks supervisor

  • Publication clerks supervisor

  • Statistical clerks supervisor

  • Survey interviewers supervisor

Main Duties

This group performs some or all of the following duties:

  • Coordinate, assign and review the work of clerks engaged in the following duties: conducting surveys and interviews; collecting and compiling statistics; preparing and issuing licences, passports and other regulatory documents; reshelving books and performing other tasks in libraries; writing correspondence including e-mails and preparing material for translation and publication

  • Establish work schedules and procedures and coordinate activities with other work units or departments

  • Resolve work-related problems, monitor services provided by clerks and agents, and prepare and submit progress and other reports

  • Train workers in job duties and company policies

  • Requisition supplies and materials

  • Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work

  • May perform the same duties as workers supervised.

Employment Requirements

  • Completion of secondary school is required.

  • Completion of college courses related to area supervised may be required.

  • Experience in the clerical occupation supervised is usually required.